You will be refunded back to the original method of payment that you made with your order. 

If you have received a damaged item, please take a photo, and contact us within 7 days of your order arriving. From the My Account/Order History section on our website, you can submit your return request. Alternatively please contact our Customer Care Center for assistance on 1300 934 785 or by email pharmacy@pharmacydirect.com.au  

If you have received an item that you did not order, please take a photo, and contact us within 7 days of your order arriving. From the My Account/Order History section on our website, you can submit your return request. Alternatively please contact our Customer Care Center for assistance on 1300 934 785 or by email pharmacy@pharmacydirect.com.au  

Pharmacy Direct Return & Refund Policy If something isn't right, Pharmacy Direct is happy to process a return. We believe in secure eCommerce and will provide a 30-day money back guarantee for the products and services that are bought online. All refund applications will be carefully considered and given at the discretion of Company Management. Please read through our policy below then follow the instructions. Faulty or Incorrectly Sent Items A refund can be processed in the following circumstances: If an item is faulty, has been damaged in transit, does not perform in accordance with advertised claims or specification; and/or has been sent to you incorrectly.

 In order to be eligible for the money back guarantee we must be notified within 30 days (or 14 for change of mind returns). Please submit your return request form: This can be accessed once logged into your Pharmacy Direct customer account. Please navigate to My Account then select Order History click the Eye Icon to select the appropriate order. Then select the red/black arrow icon of the item for return.