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General Prescription Information (Multi-Packs, Repeats & Restrictions)

Multiple repeats (Multi packs)

Dispensing multi-packs or multiple repeats of a prescription medication

At Pharmacy Direct we value our customer’s and understand that saving money is important. We are however ethically bound to comply with the quantity of prescription medication you receive is both a safe and reasonable manner in line with your doctor’s direction. Similarly, we must also comply with your doctor’s instructions on dispensing repeats. As such we are only permitted to supply multiple repeats or an increased quantity if your doctor prescribes that quantity or if the prescription is endorsed by the doctor "Regulation 24". A regulation 24 prescription can only be dispensed on an original script and not a repeat. If the doctor has not indicated that a larger quantity can be dispensed we will only supply one (1) repeat and refund the difference. E.g. If your prescription is written out for 30 Tablets with 5 repeats and it does not have "Regulation 24" written on the script, the ONLY quantity we are legally allowed to dispense is 30 at one time. Further dispensing of this product could only occur after an appropriate length of time (usually 21 days, dependent on dosage). In this instance if you (the patient) would like to obtain 180 Tablets then your doctor must endorse the prescription "Regulation 24" or the quantity must be written out for 180 and not 30. We can no longer accept signed authority forms from your doctor as permission to dispense more than one pack. It should also be noted that if you order any prescription item as Private, NO PBS stickers will be issued and it will not count towards your Safety Net total for the year. Once any prescription order has been sent the product cannot be returned for a refund even if your doctor changes your medication or you have an adverse reaction. Please contact our pharmacists on 1300 934 785 for more information.


Patients may elect to have repeats filed with Pharmacy Direct for future dispensing. Keeping your repeats safely and securely on file with Pharmacy Direct means that we can immediately process future orders for your medication when you order and pay online.

Restrictions Only prescriptions written by registered Australian Doctors can be dispensed. Refrigerated lines cannot be supplied online. Overseas customers can purchase products except prescription lines. We reserve the right to refuse supply of any goods we feel may contravene our professional obligations. Due to government regulations, faxes or emails of prescriptions cannot be dispensed.

Contact a Pharmacist

To speak with one of our friendly pharmacists call: Monday to Friday 8:30am to 4:00pm AEST (QLD) 1300 934 785. Closed Saturday & Sunday

Or email Pharmacy@PharmacyDirect.com.au