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Returns Process

 In order to be eligible for the money back guarantee we must be notified within 30 days (or 14 for change of mind returns).

  1. Please submit your return request form: This can be accessed once logged into your Pharmacy Direct customer account. Please navigate to My Account then select Order History click the Eye Icon to select the appropriate order.  Then select the red/black arrow icon of the item for return. Complete the return request form. Once submitted our customer care team will be in touch within 24-48 hours with further details. Alternatively, you can contact our Customer Care Team directly by Email: pharmacy@pharmacydirect.com.au or Phone: 1300 934 785
  2. If you are posting the goods back to us, please use the box your original order arrived in. We are unable to process a refund if any returned goods are damaged in transit.
  3. Please use the correct return address, listed below, depending on the return type. We recommend using registered post as we do not take responsibility for lost, unregistered returns. (this will be advised by the Customer Care team member processing your return). 

Please note: returns of 'Special Orders' will NOT be accepted. These include, but are not limited to: bulk quantities (considered greater than the average consumer quantities) and wholesaler purchases.

Reply Paid Returns Address: Attention: Pharmacy Direct – Customer Returns Reply Paid 87026 Molendinar, QLD 4214 

Regular Returns Address; Attention: Pharmacy Direct- Customer Returns Unit 4, 29 Industrial Avenue Molendinar, QLD 4214 

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