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What happens if an item I order is out of stock?

As our product range includes over 17,000 products it is not always possible to have all products in stock at our warehouse. We endeavour to flag products in our online catalogue when they are temporarily out of stock, however, occasionally products may be out of stock after you have placed your order. We will contact you by phone or email to seek your instructions – either to cancel the product, split your order and place the item/s on backorder, wait for the product to come back into stock or provide an alternative product option.